CitizenLab is an e-consultation tool in form of a digital platform used by local governments and organisations to reach more citizens and engage them in decision-making to build trust through dialogue.
You can watch this 45” video to understand the logic and impact of this tool.
Also, to see how this tool works in practice you can read the case study of the London Borough of Newham, that launched a Democracy and Civic Participation Commission, which consulted residents, experts, and community groups on how local democracy could be improved.
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